Delivery & Returns
DELIVERY
Do you offer free shipping?
- Free shipping to all United Kingdom orders when you spend over £100
- Free shipping to all international orders when you spend over £150
- United Kingdom
Delivery time: approx. 3-5 working days. Friday orders after 12pm will be processed on Monday.
Express delivery is available at the rate of £10 across UK Mainland. Delivery time: approx. 2-3 working days. Sunday orders will be processed on Monday.
- International Shipping
We're open to ship internationally. Hurray!
How do I track my order?
What are the shipping destinations?
EXCHANGE & REFUND
Can I change/cancel my order once placed?Can I request a return for my order?
Yes. Effective from 1st April 2022, we accept returns within 21 days after purchase upon the presentation of valid order confirmation email & returned item(s). Please write us at order@pijouletta.com, our team can advise you of next steps and get this sorted.
Only regular priced items are refunded, sale items cannot be refunded.
To be eligible for a return, the item must be unused and in good & resellable condition. It must also be returned in original packaging.
In the unlikely event the jewellery is faulty, we have a generous 3 month policy for finding any faults, after that timeframe, it's considered wear and tear. Please email details and photos within 3 months to order@pijouletta.com with your order number.
If you wish to perform any return, please write us at order@pijouletta.com and customer will have to pay the shipping fee (£4.95) to refund any item. We accept return shipping via Royal Mail Tracked 48. Please allow 5-10 working days to process your refund after receiving your return.
For international return, please ensure that you send your return back via a tracked service as we cannot be responsible for any missing untracked parcels. You will be responsible for any taxes & duties incurred.
What do I do if I received a faulty item?